Text & Telephone Banking

Text Banking

Need another way to access your account? Simply dial into our automated Telephone Banking system to gain fast and secure access to your account information 24/7. All you need is a touchtone phone, your account number(s), and your 4-digit Personal Identification Number (PIN).

Text Banking Features

• Quick, easy and safe account access
• No smartphone required
• Simple text commands
• Receive your balance, transaction history and more

*Your mobile carrier's message and data rates may apply.

• Text BAL to view your account balances
• Text HIST + “account nickname” to receive transaction history. You’ll set up your account nicknames during the enrollment process
• Text BRANCH + Street or Zip code to receive branch addresses and phone numbers
• Text ATM + Street or Zip code to receive ATM addresses
• Text STOP to cancel
• Text HELP to receive a list of these commands on your phone

To use our Text Banking service, you must:

• Be a registered user of Online Banking
• Have a mobile phone that supports SMS text messaging and short codes
• Register for Mobile Banking and select the Text Messaging service

To enroll in Text Banking:

• Login to online banking and click on your Profile.
• Scroll down to the Mobile Banking section, then click on Manage devices
• Click “Add New Device”
• Under the Other Services section, input your cell phone number and click Continue
• Under the Other Services section, check the box next to Text Messaging, then click Continue
• You will receive a text with an Activation Code. Enter this Activation Code on the screen on your computer to complete your Text Banking enrollment

If you have Text Banking enabled on your mobile phone but are not receiving text messages, your mobile service carrier may be blocking short codes or you may have blocked short codes in your phone options. You must have short codes enabled to use Text Banking. (Short codes are abbreviated phone numbers, usually five digits; we use to send Text Banking messages.) Check your phone options and then contact your mobile service carrier to ensure they aren't blocking short codes.

Telephone Banking

Activation is easy! Complete the Telephone Bank Activation to start today:

• Have your account number and the Social Security Number of the PRIMARY account owner before you call.
• For security purposes, the FIRST time you call on a particular account, the PIN will be the last four digits of the primary account owner’s Social Security Number.
• You will be asked to establish your own four-digit PIN for the account. The voice prompt will guide you in setting up this code.
• Set your new PIN to an easy to remember, four-digit number to use for all future calls.

Please note – your Telephone Bank PIN and Online Banking Password are different for your security protection.

For more information or have any questions, contact us during regular banking hours. We are ready to help!